We're seeking a dedicated Customer Care Resolution Associate to join our team, committed to ensuring both our internal and external customers receive the exceptional experience our company is known for. As a vital part of our customer care team, you'll anticipate needs, exceed expectations, and resolve inquiries promptly and efficiently, leveraging your product and process knowledge. We value creativity and empathy, seeking team members who can operate within established parameters while confidently thinking outside the box to provide innovative solutions, no matter how challenging the situation.
Responsibilities:
Provide high-caliber support to our sales team, assisting Design Consultants and Installers.
Address inquiries from valued clients regarding products, warranties, installations, parts, and repairs, ensuring their needs are met with excellence.
Offer valuable insights to enhance the overall client experience through continuous feedback.
Contribute to key organizational success factors, including call metrics and responsiveness to inquiries.
Respond promptly to client inquiries while maintaining adherence to assigned schedules and resolution times.
Exceed client expectations in meeting their window covering needs.
Qualifications:
Ability to promptly identify and resolve a variety of customer service issues.
Demonstrate superior client experience skills, projecting patience, empathy, and sincerity.
Self-motivated with a track record of meeting productivity standards and schedules.
Adaptable to change, with a willingness to learn and grow.
Team-oriented with a positive attitude and a willingness to go the extra mile.
Excellent written and verbal communication skills.
Detail-oriented, flexible, and capable of multitasking in a fast-paced environment.
Focused on delivering exceptional service to both internal and external customers.
Comfortable with computers and proficient in Microsoft Office technology.
High school diploma or equivalent work experience.
Full-time availability, including one Saturday per week (mandatory).
Previous experience in customer service roles, preferably in a call center environment.
Benefits:
Competitive hourly rate ranging from $18 to $19.50.
Comprehensive benefits package including medical, dental, vision, paid time off, and 401(k) with employer matching.
Short-term and long-term disability benefits, along with company-paid life and accidental death and dismemberment insurance.
Six weeks of paid parental leave for eligible employees.
Discounts on company products and access to exclusive offers.
Opportunity for occasional in-person meetings and training sessions in the future, with the current role operating in a work-from-home setting.
Join our team and be part of a company committed to providing exceptional customer experiences. Apply today and embark on a rewarding career journey with us!
Employment Type: Full-Time
Salary: $ 18.00 Per Hour
