Customer Service Associate- Apartments.comJob DescriptionCoStar Group Company Intro:CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers. We've continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.Apartments.comApartments.com is the nation's #1 rental marketplace for owners, property managers, and consumers.?Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry's most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com,ApartmentFinder.com, ApartmentHomeLiving.com, andeight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.Learn more aboutApartments.com.Position Overview:The role ofCustomer Service Associateis responsible for providing best-in-class customer experience to Apartments Network clients, customers, and consumers.Responsibilities:Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction.Be the person who delivers first time resolution with quality and professionalism.Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling.Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites.Proactively seek out opportunities to obtain electronic data feeds.Support sales colleagues to ensure the highest standard of customer service is maintained. Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.Continually strive for excellence while following SOPMaintain an excellent understanding of Costar Group Products.Meet and exceed customer and Costar's expectations.Basic Qualifications:Bachelor's degree from anaccredited, not-for-profit University or College.A track record of commitment to prior employers.2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care.Results and solutions-oriented approach to solving customer problems.Excellent verbal and written communication and influencing skills.Preferred Qualifications:Confident personality with the ability to communicate effectively with both internal and external stakeholders.Ability to plan and organize workload in a fast-paced environment.Ability to act on own initiative and work successfully alone and as part of a team.Ability to adapt quickly in a technology led environment.Proficiency in MS Office.Be very Team and Quality Service oriented.What's in it for you?When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classesAccess to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.? However, please note that CoStar Group is not able to provide visa sponsorship for this position. #LI-SM8CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
