The Customer Service Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Provide operational support across function, including administering defined procedures, performing analysis and preparing reportsProvide first-level technical phone, email, and customer support for federal agencies and financial institutionsLog, manage, and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measuresEnsure all cases are updated on a regular basis and clients are advised of statusInteract with internal teams and external financial teams and partnersSupport end-to-end file transmissions through the Treasury Web Application InfrastructureProvide customer service and timely resolution to high profile & sensitive clientsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:0-2 years of relevant experience in help desk and/or application support preferredProven relationship building and customer service skillsEducation:Bachelor's degree/University degree or equivalent experience------------------------------------------------------Job Family Group:Customer Service------------------------------------------------------Job Family:Institutional Customer Service------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Florence Kentucky United States------------------------------------------------------Primary Location Full Time Salary Range:$48,180.00 - $63,730.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:May 29, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View the "EEO is the Law" poster. View theEEO is the Law Supplement .View theEEO Policy Statement .View thePay Transparency Posting
