Salary : $47,694.40 - $52,520.00 Annually
Location : Springfield OR, 97477
Job Type: Full-Time
Job Number: ********
Department: Customer Service & Marketing
Division: Customer Service
Opening Date: 05/17/2024
Closing Date: 5/31/2024 11:59 PM Pacific
Max Number of Applicants: 50
Description
Springfield Utility Board is recruiting for a Customer Service Assistant
DIVISION:
Customer Service & Marketing
REPORTS TO: Customer Service Manager and Customer Service Supervisor
BARGAINING UNIT:
IBEW Local 659
STATUS/HOURS: Non-Exempt / Union / Full-Time / 40 hours a week / M - F / 8:00 - 5:00
HOURLY RANGE:
CSA 1 - 1st six months $22.93/hr
CSA 2 - 2nd six months $24.02/hr
CSA 3 - 3rd six months $25.25/hr
Position will start as a CSA 1 at $22.93/hr. Steps CSA 1 to CSA 3 are based on satisfactory performance and reaching the required hours
POSTING DATE: Friday, May 17, 2024
CLOSING DATE: Friday, May 31, 2024at 5:00 p.m. OR when 50 applications have been received- whichever comes first.
Prior to applying, please read the entire Customer Service Assistant job description located on our website at . The job description lists the Major Responsibilities, Required Minimum Qualifications, and the Physical and Mental Requirements for the position.
Typical Qualifications
MINIMUM QUALIFICATIONS
High school diploma or equivalent
Minimum one-year recent direct customer service experience, in the last 3 years
Minimum one-year recent cashiering experience in the last 5 years
Minimum two years' experience and proficiency with personal computers in the last 3 years
High phone volume, multi-line phone system and in-person customer contact
Driving is an essential function of this position. Therefore, a valid Oregon Class C Driver's License (must obtain within first six-months) is required.
Accurate keyboarding - minimum of 40 words per minute by touch
SUBMITTING YOUR APPLICATION MATERIALS
The following application materials are required:
1. Applications can be submitted online at:
2. Cover Letter
3. Resume
SUB encourages all qualified individuals to apply. SUB is committed to cultural diversity, equity and inclusion, and does not discriminate on the basis of any protected status, including disability and veteran status.
Supplemental Information
ABOUT SUB Springfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25+ square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves. SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.
SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We're proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!
THE COMMUNITY Springfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon's second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation.
SUB'S MISSION
The Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.
In providing these services:
SUB's five-member governing Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, in recognition of SUB's long-term responsibility to deliver services.
In addition to providing the types of services that meet customers' utility needs, SUB shall also strive to:
Keep the costs of its services affordable;
Provide for prudent financial reserves;
Ensure that all services offered and provided by SUB meet or exceed the community's standards for quality & safety;
Continue to study opportunities and pursue options that provide value to SUB's customers.
The Board believes that SUB's mission is best accomplished through a strong team relationship between the Board and management. This partnership will provide consistency of purpose and direction to the organization and empowers employees to continue to build the kind of organization necessary to meet customers' utility needs.
We offer a complete benefits package to full-time employees including: Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Deferred Compensation Plan
Flexible Spending Account
Life Insurance
Long-Term Disability
Short-Term Disability
11 Paid Holidays
Competitive Paid Time Off Plan
Yearly Cost of Living Increase - Subject To Board Approval
01
Do you have a High School diploma or equivalent? Yes
No
02
Do you have a minimum one-year recent direct customer service experience, in the last 3 years? Yes
No
03
If you answered yes to the previous question, please describe in detail your direct customer service experience. Type N/A if not applicable.
04
Do you have a minimum one-year recent cashiering experience in the last 5 years? Yes
No
05
If you answered yes to the previous question, please describe in detail your cashiering experience. Type N/A if not applicable.
06
Do you have a minimum of two years' experience and proficiency with personal computers in the last 3 years? Yes
No
07
If you answered yes to the previous question, describe in detail your experience with personal computers. Type N/A if not applicable.
08
Do you have experience with high phone volume, multi-line phone system and in-person customer contact? Yes
No
09
If you answered yes to the previous questions, describe in detail your experience with high phone volume, multi-line phone system and in-person customer contact. Type N/A if not applicable.
10
Do you have a valid driver license? Yes
No
11
If you do not currently have a driver license, are you willing to obtain one within the first six-months of employment? Yes
No
N/A
12
What is your tested typing speed? 0-19 WPM
20-29 WPM
30-39 WPM
40-49 WPM
50+ WPM
Required Question
