Customer Service And Field Operations Manager

Customer Service and Field Operations Manager Health Care Plan (Medical, Dental and Vision)401k with company match Life Insurance (Basic, Voluntary and AD&D) Paid Time Off Short Term and Long Term Disability Training and Development What you will be doing: Customer Service Team Management Field Operations Team Management Team Management and Development Customer Satisfaction and Relationship Management Performance Analysis and Reporting Experience you will need: Bachelor's degree in Business Administration, Operations Management, or related field MBA or equivalent experience 10+ years' experience in customer service with experience in managing customer service and field operations teams in a technical industry Strong leadership skills Excellent communication and interpersonal skills Analytical mindset Ability to work effectively in a fast-paced, dynamic environment Technical/Manufacturing experience Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience Self-management/organization skills Proficiency with Microsoft Office Suite CRM/ERP/Ticketing System Experience Customer Service and Field Operations Manager