Customer Service Analyst I

Job summary
Customer Service Analyst ILocation: Las Vegas, NV (Spring Valley area)Provide exceptional support and assistance to valued clients
Job seniority: entry level
Responsibilities
• Engage with customers through inbound and outbound calls• Assist customers with technical and service related questions• Escalate matters to management when necessary• Ensure positive customer experience
Requirements
• High School Diploma or GED• 1-2 years of customer service experience• Analytical and problem-solving skills• Professional communication skills• Bilingual a plus• Technology proficient
Key Skills Needed
• High School Diploma or GED• 1-2 years of customer service experience• Analytical and problem-solving skills• Professional communication skills• Bilingual a plus• Technology proficient
Benefits
• Medical, Dental, Vision• 401k with company match• Life insurance• Maternity and paternity leave• Adoption assistance• Pet insurance• Gym reimbursement• Discretionary Time Off (DTO)