Arcane is a custom plastic injection molding company providing products around the country. Manufacturing anything from shopping carts to caster wheels to agricultural tools, we specialize in fulfilling your plastic manufacturing needs. Our business philosophy is an extension of its founders. Their personal ethics are reflected in our commitment that every customer deserves the best quality that can be produced at a fair price and in a timely delivery.
ARE YOU READY TO JOIN OUR TEAM? The Customer Service/Account Management Agent is responsible for being the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products or services. This role is pivotal in maintaining high levels of customer satisfaction and fostering long-term relationships with our clientele. Top of Form
WHY JOIN ARCANE ? Competitive Pay Rapidly Growing Company Opportunity for Advancement and Long-term Career Medical, Dental, Vision, and Life benefits 401k offering Team-centric work environment Generous paid time off Paid Holidays Advancement opportunities POSITION REQUIREMENTS A college degree is preferred. Additional certifications or training in customer service are advantageous. A minimum of three years of experience in customer service, preferably in a similar role is required. ESSENTIAL DUTIES AND RESPONSIBILITIES Engage with customers via various channels such as phone, email, and live chat. Respond promptly to customer inquiries, providing accurate information and efficient solutions to their concerns. Serve as the primary point of contact for assigned clients, understanding their needs and objectives. Develop and execute strategic account plans to expand business opportunities with existing customers and maximize customer retention. Effectively troubleshoot and resolve customer problems, complaints, and issues. Develop a comprehensive understanding of our products or services to address customer queries effectively. Stay updated on product features, specifications, and updates. Clearly and professionally communicate with customers and internal department, to ensure a positive and empathetic interaction. Tailor communication style to suit the needs and preferences of each customer. Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Collaborate with internal teams such as sales, technical support, and operations to escalate and resolve complex customer issues. Proactively gather feedback from customers regarding their experiences and satisfaction levels. Identify trends or recurring issues to drive improvements in processes and services.
