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Customer Sales Manager **Customer Sales Manager**
Chicago, IL
* **Were a unicorn.** Following our recent Series D funding round, our valuation has surpassed $1 billion
* **Were growing fast
like, speed-of-light fast.** In the past year, weve tripled our workforce and added thousands of square feet in Encinitas and Chicago
* **Were taking names.** Find us on the CNBC Disruptor 50, SDCE 100, SDBJ Diversity & Social Responsibility, and Fast Company World Changing Ideas lists
* **Weve got support.** Our investors include SoftBank, Susquehanna, Eden Capital, Volvo Group Venture Capital, SignalFire, GLP Capital Partners, and GV (formerly Google Ventures)
* **Efficiency is in our DNA.** Our mission is to reinvent North Americas $2 trillion freight industry by relentlessly eliminating waste and inefficiency
* **Algorithms drive our sustainable shared truckload solution.** Behind our carbon neutral shared truckload service is world-class tech (and a lot of sweat)
* **We walk the walk.** We make a positive impact in everything we do; our B Corporation certification is proof. We were the first B Corp in our industry
* **We ask a lot of our people, but take care of them.** Our team has a lot to prove and the attitude to do it. Join our high-performance, high-care culture
* **Pandemics aside, we offer flexible work schedules.** Knowing you have a life outside of work, we wont ask you to do your job from the office five days a week
* **Unlimited paid time off:** Take the time you need to recharge, stay healthy, and do your best work
* **Ownership:** As a thank-you for your dedication, well give you the chance to build equity at Flock Freight with stock options
* **Retirement plan:** Plan for your future with a 401(k) account, which includes sustainable investing options
* **Insurance:** Health, dental, vision, and life insurance with HMO, PPO, and premium PPO options
plus an elective flexible spending account
* **HealthiestYou:** Connect with a doctor virtually
24 hours a day, 365 days a year
* **Commuter benefits:** Save on commuting costs with our commuter benefit fund and reimbursements for low-emission transportation purchases.
* **Paid parental leave:** Take up to eight weeks of paid parental or paid pregnancy disability leave
well coordinate any extra state or insurance benefits for you!
* **Fun stuff:**
to join the Flock.
**About the Role:**
The objective of the Customer Sales Manager is to build and develop a highly agile and effective team within our rapidly evolving Customer Sales organization. To succeed in this role, you must be forward-thinking, tech-savvy, data-driven, and comfortable both operating and leading in an ambiguous and ever-changing environment. You will be expected to collaborate with leaders across the company including Carrier, Operations, Product and Analytics.
**Responsibilities:**
* You train, develop, and directly manage a team of account executives
* You continuously set goals for your team members, monitor performance, provide ongoing feedback, and conduct performance reviews on a monthly cadence
* You drive daily, weekly, monthly, quarterly revenue growth from our new and existing customer base
* You help oversee your teams portfolio of clients and develop rapport with all key decision-makers
* You implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contest
* You collaborate closely with our customer success team and sales leadership to develop new business and form strong customer relationships, including on-site customer presentations and quarterly business reviews
* You closely monitor your account executives performance and identify ways to help maximize their overall success
* You support the customer service and issue resolution process for your team when needed
* You work with a sense of urgency to solve problems and train reps to do the same
* You coach new and veteran employees on our service offerings, market trends, and industry standards
* You are our market guru who understands lane level pricing to help make decisions
* You coordinate the bid process and identify new business opportunities within the sales pipeline
* You effectively gather, organize, and analyze data through Excel and CRM platforms
* You utilize various reporting platforms to organize and analyze data on a daily basis (Mode, TMS)
**Qualifications:**
* Bachelors degree or greater
* Minimum 5 years of direct freight experience required
* Proficient in standard 3pl Tech Stacks (TMS Systems/Tracking Software etc.)
* Proficient in Microsoft Office/GSuite (Google Sheets/**Excel a must**)
* Demonstrated leadership and management skills.
* Strong problem-solving and analytical skills.
* Able to thrive in a fast-paced, deadline-driven environment.
* Proven written and verbal communicator.
* Highly collaborative with the ability to work effectively with all departments.
* Organized with high attention to detail.
*Committed to creating an environment thats fair and inclusive, Flock Freight fills open positions based on qualifications, merit, and business need. We value the skills of people from various backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better.*
*Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!*
*To ensure safety for all of our employees, Flock Freight's offices are fully vaccinated worksites. If you are local to either our San Diego or Chicago office, please know that we will require proof of vaccination to work at these sites. This vaccination policy applies to all Flock Freight offices and sponsored work events.*
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Commuter benefits Receive additional commuter funds and pre-taxed dollars to pay for eligible work-related transit
Commuter benefits Receive additional commuter funds and pre-taxed dollars to pay for eligible work-related transit
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