Customer Relations Specialist
Claremore, OK
Full-time and Part-time
About Us:
Tails A Wagn is a premier pet care facility dedicated to providing exceptional service and care to our clients and their beloved pets. Our core values of integrity, service, and community guide everything we do, and we are committed to fostering a culture of growth, teamwork, and excellence.
Job Description:
As a Customer Relations Specialist at Tails A Wagn, you will be the first point of contact for our valued clients, ensuring their experience with us is nothing short of exceptional. You will play a crucial role in greeting clients, scheduling appointments, promoting valuable services, and handling payments. Your exceptional communication skills and passion for customer service will be instrumental in building strong relationships with our clients and turning them into raving fans of our business.
Key Responsibilities:
- Greet clients warmly as they drop off and pick up their pets
- Answer phones and respond to client inquiries with professionalism and enthusiasm
- Schedule appointments efficiently using our CRM system
- Receive payments accurately and process transactions in a timely manner
- Handle clients with empathy and skill, striving to turn every experience into a positive one
- Collaborate closely with other team members and departments to ensure seamless operations
- Participate in ongoing training sessions to enhance skills and knowledge
- Embody our core values of integrity, service, and community in all interactions with clients and colleagues
Requirements:
- Previous experience in customer service, sales, reception in a service setting, or a related field preferred
- Excellent communication and interpersonal skills with attention to detail
- Ability to thrive in a fast-paced, team-based environment
- Proficiency in using scheduling software and basic computer skills
- Passion for pets and dedication to providing exceptional care
- Willingness to work flexible hours, including occasional Sundays
- Commitment to continuous learning and personal growth
Benefits:
- Competitive compensation package that starts between $12 to $15 per hour, depending on experience
- Opportunities for career advancement and professional development
- Access to in house training, industry training, and local educational resources
- A supportive team environment with a focus on growth and excellence
How to Apply:
If you are a "people person," are passionate about their pets, and are dedicated to delivering outstanding customer service, we want to hear from you! Please submit your resume with references, and a short a cover letter detailing your relevant experience and why you're interested in joining the Tails A Wagn' team. Or, you may stop by the Tails A Wagn' facility to pick up an application and ask to speak to the hiring manager.
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