Customer Liaison

BENEFITS Medical Insurance: Health: 50% of the premium is covered by Cardinal Dental: 50% of the premium is covered by Cardinal Life insurance: $10,000 is covered by Cardinal 401K with a 4% Company Match Uniform allowance Paid Continuing Education Paid Holidays and PTO Plus more! OUR CORE VALUES Teamwork : Support the growth & development of team members to achieve personal & professional success Forward Thinking : Continuously educating ourselves to exceed the industry standard Customer First : Going the extra mile to exceed expectations Do What's Right : Uphold the highest standards of honesty & integrity Committed to Excellence : Focused on results & value high performance RESPONSIBILITIES Manage the Duct/Dryer vent cleaning technicians Updating customers at specific times throughout the day with services. This includes rescheduling appointments, accommodating customer needs Prioritizing calls, debriefing with technicians, ensuring all calls are completed, dispatching after-hour calls, and handling digital leads Backup to CSR's, Dispatchers, Digital Lead Specialist, and the Install Coordinator when needed Communicate clearly with team members and stay updated on training and educational opportunities to perform these duties efficiently Cardinal Heating & Air Conditioning is looking for YOU ! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at
Cardinal is an equal-opportunity employer.