Customer Facilities Manager

Job summary
Seeking a full-time Customer Facilities ManagerResponsible for repair and maintenance operationsFocus on exceptional service and customer satisfaction
Job seniority: mid-to-senior level
Responsibilities
• Act as primary point of contact for customer escalations, updates, and inquiries• Build rapport with customers and service providers• Review scope of work and negotiate rates with focus on customer cost reduction• Analyze key metrics and performance indicators to identify areas of improvement• Own the solution for the customer
Requirements
• 3-5 years of leadership/junior management experience in retail, hospitality, or related industries• General understanding of facilities maintenance• Prefer direct experience managing commercial facilities• Fluent in Microsoft Office products• Excellent interpersonal and communication skills• High school diploma or equivalent