We are hiring an expert Customer Experience Specialist to join our incredible team at Placon Corporation in Madison, WI.
Growing your career as a Full Time Customer Experience Specialist is an amazing opportunity to develop useful skills.
If you are strong in communication, planning and have the right experience for the job, then apply for the position of Customer Experience Specialist at Placon Corporation today!
The Customer Experience Specialist is responsible for representing Placon as a professional, pleasant and responsive company while performing customer service and order entry functions. Additional responsibilities include assisting customers and prospects in understanding and ordering products available from Placon and resolve customer questions related to orders, scheduling, shipments and invoices . Essential Accountabilities Customers Process phone calls and e-mail requests/orders to provide assistance with product sizing, requests for samples and other information. Troubleshoot and direct resolution of all customer issues, coordinating with appropriate cross-functional resources. Fosters relationships with customers and refer customers to appropriate sales channel as required. Initiate corrective action procedure in response to customer requirements to resolve customer concerns Knowledge and understanding of current product lines General back up for customer service. Order Entry Prompt order entry into ERP system Work with Scheduler to ensure accurate and timely product availability; communicate to the customer. Process and verify accuracy of sales order information. Work with Accounting and Sales to resolve short pays due to pricing, shipping and quality issues. Learn and comply with established quality and safety systems policies, work instructions and procedures. Minimum qualifications A minimum of one year post-secondary specialized course work and one year of business-to-business customer service experience; OR high school education or equivalent and two to three years of business-to-business customer service experience. Working toward business related certified/degree program preferred.
Desired Skills Excellent phone, communication and listening skills Direct customer contact & order processing experience. Business to Business experience preferred. Attention to detail and ability to work effectively with others and manage multiple priorities. Microsoft Outlook, Word, Excel (intermediate user preferred). Ability to learn ERP system and processes. Strong ability to build and maintain rapport with internal and external customers. Bi-lingual - English/Spanish skills preferred. Position Requirements Work Environment Conditions: Inside (office)
Equipment/Tools Used: Computer, fax, phone, copy machine, Oracle, MS Office software
Physical Requirements: Normal Office
Mental Requirements: Reading, Writing, Calculating
Interpersonal Skills
Reasoning/Analysis
Works with Minimal Supervision
Other Mental Requirements: Ability to manage multiple projects and priorities
Travel Frequency (in addition to seminars or related training): Local: 0 -1 time per year as required to customer & or tradeshow
Regional: 0 -1 time per year as required to customer & or tradeshow
National: 0 -1 time per year as required to customer & or tradeshow
Benefits of working as a Customer Experience Specialist in Madison, WI:
? Company offers great benefits
? Opportunities to grow
? Advantageous package
