Customer Experience Specialist, Poc - So. Ca, Hawaii

Joinus in pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably.Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique contributions.Apply now for the position ofPoint of Care Customer Experience Specialist, (CES)to provide support along every phase of the customerjourney for all key accounts within their designated territory.Your role:Assist in the assessment of new opportunitiesand crafting key account plans alongside your partner Account Executive (AE)Deliver reagent, instrument and informatics volumeutilization as directed by key account plans and POC performance targetsIncrease and maintain customer loyalty thatdelivers continual product retention and customer feedback scores at or aheadof promoted classificationComplete pre-sales activities and assesscurrent workflows and evaluate the needs and goals of the customer – includingsupport, training and implementationAct in project management capacity withcustomers for implementations, go-live installations and support of informatics/ middleware connectivity with POC devicesIdentify customer needs and requirements,including pre and post analytical reviews, in support of the successfuladoption of POC technology by end users in key accountsPerform all EPOC installation andimplementation requirements in customer sites as appropriateSubject matter expert for all SHS andcompetitive emergency, critical and primary care product lines (andcompetitors) both technically & clinically. Strong functional understandingof POC Informatics and customer information interfacesAssist the partner AE throughout the salescycle to assess and position the optimal workflow and effectiveness solutionsto meet the needs of the customerDevelop and coordinate the customer training,implementation, and go-live plan in conjunction with customer service to ensurethat the account meets or exceeds implementation timelines and end-userproficiency over product usage lifecyclesWork with customers to establish training andverification/validation requirements and conduct troubleshooting activitiesDevelop adoption strategies that focus on bestpractice change management and monitor the onboarding of customers (stakeholderengagement, change management, implementation plans) towards to increase theuse of our Point of Care (POC) productsAssist the customer in establishing &maintaining standardizations, standing orders and best practices post go-livesIn partnership with the AE, perform regularbusiness reviews at required intervals including the assessment of error rates,reagent and consumable ordering, service contract management, customersatisfaction, potential unmet needs, improvement ideas, etc. with a view tofurther develop the partnership with the accountIn partnership with the AE, work to review andtarget customers with a legacy install base, to determine to optimal solutionsfor the customer and the companyWork with key accounts and stakeholders toestablish laboratory requirements (eg., CLIA, CAP, JCAHO)Liaise between sales, technical, service andPMO organizations to drive a positive and seamless customer experienceCommunicate product update and improvementinformation to customers in accordance with regulatory, quality and complianceguidelinesDemonstrate and/or socialize all of Siemens Healthineersproducts and services to develop the customer partnership further and fostercustomer loyaltyDocument all customer activities in theappropriate customer relationship management (CRM), Quality Management System(QMS) and/or other tools and processes in a timely and compliant manner asrequiredEnsure that all detailed sales forecasting,training modules, and required reporting, including in all required internalquality and other tools and processes, are completed promptly and accuratelyAttend and present at local, regional, andnational conferences as subject matter expertsWork with internal teams such as Marketing todevelop and maintain relationships with Key Opinion Leaders (KOLs)Yourexpertise:Bachelor's degree or equivalent ina biologicalscience, nursing, or respiratory therapy4+ years of work history as a medicaltechnologist, point of care coordinator, respiratory therapist, or nursePoint of care testing experience, either enduser or oversight is preferredExperience in lean six-sigma and/or complexproject management within a hospital or laboratory settingOutstanding oral, written and presentationcommunication skills that can be applied to customers, with the ability topresent technical information in a clear and concise manner to drive salessuccessHighly proficient in the use of sales andcustomer relationship management (CRM) platformsAbility to demonstrate strategic criticalthinking and focused, executable decision makingHighly organized, able to manage multiple tasksand projects simultaneouslyMust be able to travel throughout designatedterritory to customer sites and other business locations in the USA as requiredTo find out more about the specific business, have a look at:https://www.siemens-healthineers.com/en-us/point-of-care-testingWho we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing. Our portfolio is crucial forclinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team ofscientists, clinicians, developers, researchers, professionals, and skilledspecialists, who believe in each individual's potential to contribute withdiverse ideas. We are from different backgrounds, cultures, religions,political and/or sexual orientations, and work together, to fight the world'smost threatening diseases and enable access to care, united by one purpose: topioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Check our Careers Sitehttps://jobs.siemens-healthineers.com/careersThe pay range forthis position is $80,000-$102,000 annually; however, base pay offered may varydepending on job-related knowledge, skills, and experience. The annualincentive target is $60,000. Siemens Healthineers offers a variety of healthand wellness benefits including paid time off and holiday pay. Detailsregarding our benefits can be found here: https://benefitsatshs.com/index.htmlThis information is provided per the required states Pay TransparencyLaws. Base pay information is based on market location. Applicants should applyvia Siemens Healthineers external or internal careers site. We care about your data privacy and take compliance withGDPR as well as other data protection legislation seriously. For this reason,we ask you not to send us your CV or resume by email. Pleasecreate a profilewithin our talent community and subscribe to personalizedjob alert that will keep you posted about new opportunities.#LI-KL1Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. 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