Job Summary:We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager at Auffenberg Dealer Group in O'Fallon, Illinois. This is a full-time, individual contributor position in the auto industry that offers a competitive base salary and commission. As a Customer Care Representative, you will be responsible for providing exceptional customer service and promoting the sales of our vehicles to our valued customers.Compensation & Benefits:The compensation for this position ranges from $34,000 to $50,000 per year, depending on experience and performance. In addition to competitive pay, we offer a comprehensive benefits package including health insurance, dental and vision coverage, 401(k) retirement plan, paid time off, employee discounts on vehicle purchases and service, and opportunities for career growth within our company.Responsibilities:Develop and maintain strong relationships with customers to ensure high levels of customer satisfactionProvide excellent customer service by assisting customers with their inquiries, concerns, and requestsAct as the primary point of contact for customers throughout the buying process, from initial contact to post-sale follow upEducate customers about vehicle features, pricing, and incentives to promote salesConduct vehicle presentations and test drives to potential customersUtilize sales techniques to close deals and meet or exceed sales goalsComplete all necessary paperwork and document all customer interactions accuratelyFollow up with customers after the sale to ensure satisfaction and referralsAttend training and stay up-to-date on product knowledge and industry trendsCollaborate with team members to ensure overall success and satisfaction of customersRequirements:High school diploma or equivalent required; college degree preferredPrevious experience in customer service and/or sales, preferably in the automotive industryExcellent communication, interpersonal and customer service skillsStrong organizational and time-management abilitiesAbility to thrive in a fast-paced, team-oriented environmentProficient computer skills and the ability to learn new systems quicklyMust be customer-focused, self-motivated, and results-drivenValid driver's license and clean driving recordEEOC Statement:Auffenberg Dealer Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, or any other legally protected status. We strive to create a diverse and inclusive work environment where everyone is treated with respect and given the opportunity to succeed.
