Customer Experience Intern, Diamond Sports

Rapsodo's headquarters are situated in Singapore, complemented by offices strategically positioned across the United States, Turkey, and Japan. Rapsodo is more than sports technology and data analytics. It is the undisputed leader in affordable, pro-grade technology for athletes looking to get more out of their game. 

 
Current partners include Major League Baseball teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments. 

 
Our Rapsodo Consumer Experience Intern will provide premium customer service across all engagement channels. We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our fans and members the best consumer experience.

 
Join Team Rapsodo in defying limits and unlocking limitless potential, one data point and one heart-felt success story at a time. 

 
Powered by Athletes who get it, and Engineers who can do it. 

 
Key Responsibilities 
Respond in a fun, reliable, knowledgeable, and engaging way to inbound customer contacts through phone calls, email, and text  Engage in both verbal and written communication in English  Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact  Reach expert level knowledge on all Rapsodo Diamond Sports hardware and software  Provide excellent service to each customer when there is a high volume of contacts  Work with colleagues to evaluate, troubleshoot, and resolve any issues customers bring forward  Adhere to the schedule. All breaks, shift start, and shift end times/days are scheduled, so we can plan for consumer demand  Represent the Rapsodo Diamond Sports Brand with your knowledge for baseball/softball and emerging technology  Prioritize and multitask to meet our customers' expectations  Meet performance expectations with post-contact survey results and your daily productivity 

 

Requirements Experience & Skills 
Passionate about baseball and softball, player and a fan  Being happy to work in a dynamic, fast paced, one team environment  Confidence to make your own judgements about what is right for your customer – bias for action  Attention to detail and ability to multi-task and to prioritize  Must be curious with a desire to learn and a drive for excellence