Customer Experience Coordinator

Job summary
As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience.You'll be in charge of scheduling service appointments to enhance retention in our service departments and addressing any other inquiries our guests may have.This position plays a vital role in driving traffic across all areas of our business.
Job seniority: entry level
Responsibilities
• Ensure and boost service retention and revenue.• Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly.• Aid guests in scheduling routine services.• Reach out via call, email, or text to guests who haven't visited for service since their purchase.• Complete all assigned VIN service retention tasks by the end of each day.• Send appointment reminders (via call, text, or email) to existing service guests.• Monitor online chats and schedule service appointments based on guest requests.• Amplify showroom traffic and support guests in connecting with the relevant sales team.• Oversee online chats across all websites, ensuring timely follow-up with each guest.• Manage Google My Business and website maintenance for the designated store.• Monitor and respond to all GMB reviews.• Address any social media reviews or comments.• Regularly review the website for any discrepancies or inaccurate information.
Requirements
• Excel in a structured, task-oriented environment.• Maintain a positive, upbeat attitude while demonstrating exceptional organizational skills.• Be goal-oriented and a team player.
Key Skills Needed
• Exceptional organizational skills.