Customer Experience Agent

Job summary
Customer Experience Agent in Las Vegas, NVTransforming the shared mobility customer experiencePassionate about helping people reach their destination
Job seniority: entry level
Responsibilities
• Maintain a positive and professional attitude toward customers• Communicate effectively with customers across multiple channels• Resolve customer inquiries and complaints promptly• Maintain knowledge of all products to support the team• Note and document customer interactions and feedback• Coordinate with colleagues as needed• Ensure customer satisfaction and provide professional support• Perform other related duties as required
Requirements
• 2 years of customer service experience, preferably in a call center• Strong attention to detail• Effective time management and decision-making skills• Adaptable and self-driven attitude• Customer-first mentality• Proficient in Microsoft Office or similar software• Pleasant voice and clear communication skills• Bilingual preferred but not required• High school diploma or equivalent preferred
Key Skills Needed
• Customer service• Attention to detail• Time management• Decision-making• Adaptability• Microsoft Office proficiency• Clear communication