Description We are looking for a Customer Education Specialist to create and deliver training and support materials to customers. You will be responsible for working closely with the product and customer success teams to identify customer needs and create relevant training content.The ideal candidate will have experience in customer education, strong communication and interpersonal skills, and a deep understanding of the company's products and services.
Responsibilities
Create and deliver training and support materials to customers, including online courses, webinars, and documentation
Work closely with the product and customer success teams to identify customer needs and create relevant training content
Monitor and evaluate the effectiveness of training programs, and make adjustments as needed
Collaborate with other departments, such as marketing and sales, to promote and support customer education efforts
Stay up-to-date on industry trends and best practices in customer education
Develop and maintain relationships with customers and partners
Measure and report on the success of customer education programs, using metrics such as course completion and customer satisfaction
Identify and resolve challenges and issues within the customer education process
Provide support and guidance to customers on the use of the company's products and services Requirements/Responsibilities Requirements and skills
2-3 years of experience in customer education or a related field
Strong writing and editing skills, with experience creating training and support materials
Familiarity with learning management systems and online course creation tools
Excellent communication and interpersonal skills, with experience presenting to groups
Knowledge of the company's products and services
Ability to build and maintain relationships with customers and partners
Strong problem-solving and decision-making skills
Time management and organizational skills
Flexibility and adaptability to change Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
