Customer Compliance Project Manager

Salary : $91,776.00 - $123,468.00 Annually

Location : Multiple Locations Statewide, WA

Job Type: Project (limited duration)

Remote Employment: Remote Optional

Job Number: ********

Department: Employment Security Department

Division: Product, Planning & Performance

Opening Date: 04/19/2024

Closing Date: 5/5/2024 11:59 PM Pacific

Salary Information: The high end of the salary range, Step M is typically a longevity step

Description

Our ideal candidate is a seasoned professional who is deeply immersed in Agile methodologies and has a proven track record of managing complex IT projects using Agile frameworks. They should have vast experience in facilitating Agile processes and collaborating with multiple stakeholders to deliver value and quality. They have comprehensive knowledge of various software development tools and platforms and are familiar with system security and compliance standards.

They have excellent communication and interpersonal skills, and are capable of making independent decisions, solving problems, and implementing effective project management strategies. They have formal project management training, PMP certification, and the ability to engage and lead a team of technical and business staff.

* This is a non-permanent position with an anticipated end date of December 31, 2025. *

Duties

This position is for an experienced IT Project Manager with a very strong emphasis on Agile methodologies. The role involves managing complex IT projects, defining project scope, developing, and managing schedules, and overseeing resources.

Key responsibilities include leading teams, translating complex technical and business concepts into understandable language, managing project risks, and providing regular status updates. The role requires significant experience in Agile/Scrum methodologies. PMP certification is preferred. Strong communication skills, the ability to engage and lead a team of technical and business staff, and a highly organized approach to work are essential.

Some of your duties may include: Initiate Complex Projects: Work with the Business Sponsor to define scope, develop and receive approval on the Project Charter, and facilitate decision making regarding the technical solution.
Determine Resource Needs: Allocate resources to the project team and define team members' roles and responsibilities.
Develop Project Management Plan: Implement the plan which defines project governance.
Provide Leadership and Direction: Create a collaborative culture, resolve issues, direct the work of project team members, and ensure Business Sponsor engagement.
Manage IT Project Risk: Implement a process to report risks, identify and track project risk, and develop mitigation strategies.
Develop and Maintain Project Schedule: Define the Work Breakdown Structure (WBS), develop the project schedule, and monitor work effort.
Decision Making: Determine resources necessary for project completion, resolve issues, and make adjustments to keep the project on track.
To request a detailed position description, click here.

Qualifications Bachelor's Degree in Computer Science or closely related field and five (5) years' experience managing high value IT projects of increasing size and complexity.
OR

A combination of education and/or relevant IT experience totaling nine (9) years.
AND Experience using industry standard project management processes as defined in the Project Management Book of Knowledge (PMBOK).
Experience managing projects that followed an industry standard Software Development Lifecycle (SDLC).
Experience using, business and management principles involved in planning, resource allocation, leadership techniques, and coordination of people and resources.
Project Management Training/Certification (PMP).

*A Master's degree or above will substitute for one (1) year of required experience.

Additional Requirement of Employment: Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
Position may require frequent and/or occasional travel to field offices within the state, and/or occasional travel for meetings and/or training.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter and Resume with your through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or the

If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711 .

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

**This Organization Participates in E-Verify**

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC ******** .

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated ********

01

In order to be considered for this position, you must include a resume and a letter of interest with this applicant packet. Please submit only the required documents and ensure all Personal Identifying Information (PII) such as Social Security numbers, etc. are edited out of your materials for privacy. Please indicate you have attached the required documentation. Yes
No

02

Initiate Complex Projects: Can you provide an example of a complex project you initiated and describe how you defined its scope and developed the project charter?

03

Provide Leadership and Direction: Could you share an experience where you had to create a collaborative culture and resolve issues within a project team?

04

Report Project Status: Describe your process for developing and publishing regular status updates on the overall state of the project, milestone dates, risks, and budget variances.

05

ESD EDUCATION : Which of the following best describes your highest level of education? Associate's degree
Bachelor's degree
Master's degree
J.D. (Juris Doctor)
Ph.D.
I do not have a degree

06

ESD How did you hear about this job opportunity? WWW.Careers.Wa.Gov
WorkSource Center or Website (WorkSourceWA.com)
Washington State Employee Referral
ESD Employee Referral
Employment Security Department's job web page: WWW.Esd.Wa.Gov
Monster
College/university career fair or website
LinkedIn
Facebook
VERG
Craigslist
CareerBuilder
Diversity Jobs
Handshake
Other

Required Question