Customer Care Specialist
Join our team and become the primary point of contact for responding to inquiries from internal and external customers. In this role, you'll apply your skills and procedures to provide exceptional service while creating effective working relationships with all customers.
Key Responsibilities:
- Utilize online procedure manuals and system applications to interpret and resolve customer inquiries effectively, providing clear and accurate information to promote understanding of products and services.
- Apply in-depth knowledge of product features to handle moderately complex transactions and most phone calls independently.
- Appropriately refer complex questions or concerns requiring additional research to ensure the customer's inquiry is resolved satisfactorily.
- Identify opportunities to retain existing business or sell new products, and refer these opportunities accordingly.
- Use problem-solving skills and comprehensive product knowledge to identify process-improvement opportunities that promote cost-effective service delivery.
- Assist with troubleshooting and resolving issues related to system applications and customer experience.
- Educate customers on available online resources to promote self-service for more efficient access to information and increased transaction efficiencies.
- Provide services that meet established compliance and state regulatory requirements.
- Perform other job-related duties or special projects as required.
Qualifications:
- High school diploma or equivalent, plus 2+ years of related work experience.
- Ability to learn and understand dental products, and apply that knowledge by referencing appropriate tools and resources.
- Committed to providing excellent customer service while answering questions, gathering information, and completing effective and timely applicable documentation for each call.
- Proficient in efficiently navigating and using multiple technology solutions, including intranet, contact center documentation software, claim system, and internal tools.
- Ability to type 40 words per minute with proficient Microsoft Office skills.
- Strong analytical, organizational, problem-solving, attention to detail, and decision-making skills.
- Ability to meet or exceed established measurements.
- Capable of working under limited supervision and wearing a telephone headset for an extended period.
- Committed to maintaining confidentiality.
- Arizona state licensing is a plus or will be required to be obtained within the first 90 days of employment.
- Bilingual English/Spanish skills are a plus!
We offer competitive compensation and a comprehensive benefits package, including paid time off and opportunities for professional growth and development. Join our team and contribute to our mission of providing exceptional customer service.
Employment Type: Full-Time
Salary: $ 17.00 36.00 Per Hour
