Customer Care Specialist

Job Description:

Charles Schwab is looking for a dedicated Customer Care Specialist to join our team in Phoenix, Arizona. As a part-time Associate Level role, the ideal candidate will have at least 3 years of experience in customer service and possess the personality traits of resilience and passion. Additionally, we are seeking individuals with strong soft skills in creativity and problem-solving.

Responsibilities:1. Provide exceptional customer service via phone, email, and chat channels.2. Assist clients with account inquiries, trading, and general support.3. Resolve customer issues and complaints in a timely and professional manner.4. Educate customers on Charles Schwab products and services.5. Collaborate with internal teams to improve the overall customer experience.6. Stay up-to-date on industry trends and best practices in customer care.

Requirements:1. High school diploma or equivalent required; Bachelor's degree preferred.2. 3+ years of experience in customer service.3. Excellent communication skills, both verbal and written.4. Proficiency in Microsoft Office and CRM software.5. Strong problem-solving skills and attention to detail.6. Ability to work independently and as part of a team.

Benefits:1. Employee discounts on products and services.2. Parental leave for new parents.3. Free accommodation for employees traveling for work.4. Opportunities for career growth and development.

Working Environment:At Charles Schwab, we uphold the highest standards of ethical conduct and integrity. Our team is dedicated to providing exceptional service to our clients while fostering a positive and inclusive work environment.

Deadline to Apply:June 12, 2024

Equal Opportunity Statement:Charles Schwab is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.