Job Description:
We are looking for a dedicated Customer Care Specialist to join our team at DISH Network in Jacksonville, Florida. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring their overall satisfaction with our products and services.
Responsibilities:- Respond to customer inquiries via phone, email, or chat in a professional and timely manner- Resolve customer complaints or concerns effectively and efficiently- Provide accurate information about our products and services to customers- Process customer orders, returns, and exchanges- Keep detailed records of customer interactions and transactions- Collaborate with other departments to ensure customer needs are met- Stay up-to-date on product knowledge and industry trends
Requirements:- 3 years of experience in a customer service role- Familiarity with CRM systems and ticketing tools- Excellent communication and interpersonal skills- Ability to work well under pressure and handle difficult situations with a positive attitude- Strong decision-making and strategic planning skills- Resilient attitude and confidence in dealing with challenging situations- High school diploma or equivalent
Personality Traits:- Resilient: Ability to bounce back from setbacks and challenges- Confident: Self-assured and able to handle difficult situations with ease
Soft Skills:- Decision-making: Ability to make informed and timely decisions- Strategic planning: Ability to develop plans and goals to achieve desired outcomes
Benefits:- Profit sharing- Medical coverage- Gym membership
Working Environment:At DISH Network, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work in a diverse and inclusive environment where your contributions are valued.
Deadline to apply: May 7, 2024
Equal Opportunity Statement:DISH Network is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
