The primary goal of a Customer Care Specialist is to provide a world-class customer experience and resolution services to Lucid Motors vehicle owners. The Specialist will be required to quickly learn the inner workings of the departments at Lucid. This role will require the ability to identify, seamlessly resolve and coordinate with cross functional departments. The ideal candidate will exhibit a strong understanding of empathy, professional drive, and passion for customer service. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial. The Role:- Provide technical support to vehicle owners via inbound phone calls, chats, and tickets, escalating to cross-functional departments when necessary.- Take ownership of customer escalated issues with responsibility for first time issue resolution and relationship management.- Advocate for the customer to improve Lucid services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.- Serve as product experts to educate Lucid vehicle owners and generating confidence in the operation of the Lucid products. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical and cosmetic issues.- Continuously learn and improve product knowledge through Lucid trainings.- Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude.- Triage car condition or operational concerns. Qualifications:- Flexible to work in various shift according to business needs.- Experience in customer service centres and/or experience as a service assistant, service receptionist or automotive technician with a strong desire to use the skills that were acquired to create a unique customer experience is plus.- Verbal and written skills in German and English languages.- Positive attitude, friendly, empathetic mindset, and commitment to providing a great customer experience. Eagerness to take on new responsibilities.- Excellent communication and comprehension skills.- Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.- Understands both Mechanical and Cosmetic repair times, skills, and cost management.- Willingness to learn new and innovative automotive technologies.- Familiar with MS (Management System) Office Suite (e.g., Outlook) and related communication tools (e.g., CRM). Advantageous:- Automotive industry experience.- Start-up experience
