Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Opelika, Alabama.
Who You are:
You have great communication and strong customer service skills. You work well with a team. You have excellent work ethic and leadership skills. What You will be responsible for:
Provide exceptional customer experiences by empowering your customers. Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment. Creating work orders, purchase orders and scheduling jobs. Ability to navigate through multiple computer applications with speed and accuracy. Ability to effectively research and identify solutions using computer-based resources. Ability to work in a paperless work environment where customer privacy is paramount. Ability to embrace feedback and coaching to help maximize your potential. Maintaining a positive, empathetic and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Who We are:
We believe in Doing the Right Thing We believe in Service Excellence We believe in Mutual Respect We believe in Delivering Happiness We believe in Safety We believe in Continuous Improvement and Dedication Perks: Competitive Wages 401K Benefits with match program Paid Holidays Paid Vacation Health Plan for team members and their families Incentive Programs LegalShield Marketplace Chaplains On staff National Certified Counselor Opportunity for person growth and advancement Qualifications and Skills: Minimum of five years' experience in providing customer service via phone. The talent to relate to customers in a professional and courteous manner. Ability to stay calm when customers are stressed or upset. A strong interest in using and promoting innovation and technology. Excellent attention to detail and multi-tasking ability. Excellent written, verbal and listening skills. Computer skills, specifically the ability to use Microsoft Office Self-motivation to work under his/her own initiative. The ability to work under pressure. An interest in ongoing personal development through training and coaching. The ability to maintain excellent attendance and adherence to assigned work schedules. The ability to type 30+ words per minute. Must pass state, federal and criminal background check Must be at least 18 years of age or older. Enjoy being part of a team. Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
