Customer Care Rep (Farmers Workplace Solutions)

Job summary
Customer Care Rep (Farmers Workplace Solutions)Location: Remote in ArizonaAssisting internal and external customers with insurance matters
Job seniority: entry level
Responsibilities
• Responding to inquiries related to insurance matters• Resolving moderately complex issues regarding policy provisions and conditions• Accessing account information and communicating in multiple systems• Documenting customer interactions and outcomes• Identifying trends or patterns in customer concerns• Making recommendations for process improvement• Collaborating with various departments to address customer needs• Adhering to assigned schedule and procedures• Staying informed about underwriting and policy guidelines• Maintaining department knowledge resources
Requirements
• High school diploma or equivalent• 1 year of experience in insurance or related field preferred• Experience providing customer support in a high-volume, complex environment preferred• Demonstrated customer service, verbal communication, and listening skills• Strong written communication, analytical, and problem-solving skills• Excellent judgment, decision-making, organizational, and dependability skills• Friendly, service-oriented, and professional• Flexibility to work in a fast-paced, dynamic environment• Basic computer skills with ability to navigate multiple systems• Troubleshooting abilities for basic equipment issues• Personal Lines or Property and Casualty license may be required
Benefits
• Competitive salary based on experience, qualifications, and location• Bonus opportunity based on Company and Individual Performance• 401(k), Medical, Dental, Vision• Health Savings and Flexible Spending Accounts• Life Insurance, Paid Time Off, Paid Parental Leave, Tuition Assistance