Customer Care Officer - Remote Work

Responsibilities:- Provide top-notch customer service and support to clients via phone, email, and chat- Resolve customer complaints and inquiries in a timely and professional manner- Maintain a positive, empathetic, and professional attitude towards customers at all times- Update customer information in the database during and after each interaction- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Identify and escalate priority issues to the appropriate team members- Meet and exceed customer satisfaction goals and service level agreements

Requirements:- 1 year of customer service experience preferred- Excellent communication and interpersonal skills- Adaptable and able to work independently in a remote setting- Reliable and able to meet deadlines consistently- Strong planning and organizational skills- Innovative problem-solving abilities- Proficient in Microsoft Office Suite and CRM systems- Ability to handle high-stress situations with grace and professionalism

Equal Opportunity Statement:Celgene is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.