Job Description:
Group 1 Automotive is currently seeking a part-time Customer Care Officer to join our team in Seattle, Washington. As a Customer Care Officer, you will be responsible for providing excellent customer service to our clients and ensuring their needs are met in a timely and efficient manner. This position is at the Associate Level, requiring a minimum of 2 years of experience in a customer service role.
Responsibilities:- Assist customers with inquiries, concerns, and feedback through various communication channels, including phone, email, and in-person interactions- Proactively reach out to customers to ensure satisfaction and address any issues that may arise- Handle customer complaints and resolve them in a professional and timely manner- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements:- Independent and dedicated individual who is committed to providing exceptional customer service- Strong communication skills and the ability to work well in a team environment- Innovative mindset and willingness to adapt to different customer needs- Previous experience in a customer service role is preferred- High school diploma or equivalent
Benefits:- Employee discounts on products and services- Disability insurance coverage- Paid sick leave for eligible employees
Working Environment:At Group 1 Automotive, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best possible customer care and creating positive experiences for our clients.
Equal Opportunity Statement:Group 1 Automotive is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: June 1, 2024
If you meet the requirements and are passionate about customer service, we encourage you to apply for the position of Customer Care Officer at Group 1 Automotive in Seattle, Washington. Join our team and be a part of a company that values teamwork, innovation, and exceptional customer care.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
