UGI is currently seeking a qualified Customer Care Manager to join our team on a part-time remote basis in Houston, Texas. As a mid-to-senior level professional with at least 7 years of experience in customer service, the ideal candidate will be resourceful, driven, possess strong strategic planning skills, and have exceptional attention to detail.
Responsibilities:- Manage a team of customer care representatives to ensure excellent service delivery- Develop and implement customer care strategies to enhance customer satisfaction and retention- Analyze customer feedback and data to identify areas for improvement- Monitor and report on key performance indicators related to customer care- Collaborate with other departments to address customer issues and enhance overall customer experience- Handle escalated customer complaints and issues in a timely and effective manner- Train and mentor customer care representatives to improve their performance- Stay up-to-date on industry trends and best practices in customer care
Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in a customer care management role- Excellent communication and leadership skills- Strong problem-solving abilities- Proficiency in CRM software and other customer care tools- Ability to work independently and remotely- Availability to work part-time hours as needed
In addition to a competitive salary, UGI offers training and professional development opportunities, free accommodation for team retreats, and Paid Time Off (PTO) for work-life balance. Our working environment encourages curiosity and questioning to fuel innovation and growth.
UGI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.
Deadline to apply: May 1, 2024
If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team at UGI.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
