Customer Care Manager

Job Description:

American Airlines Group is seeking a part-time Customer Care Manager to join our team in San Antonio, Texas. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service and management roles.

Responsibilities:- Manage a team of customer care representatives to ensure exceptional service delivery- Develop and implement strategies to improve customer satisfaction and retention- Handle escalated customer inquiries and complaints in a timely and professional manner- Analyze customer feedback and data to identify trends and areas for improvement- Collaborate with other departments to address customer issues and improve processes- Monitor team performance and provide coaching and training as needed- Implement best practices for customer care and ensure compliance with company policies

Requirements:- Resourceful and reliable individual with a strong customer service background- Excellent problem-solving skills and ability to think on your feet- Strong presentation skills and ability to communicate effectively with customers and team members- Proven experience in a customer care or management role- Ability to thrive in a fast-paced and dynamic environment- Bachelor's degree in Business Administration or related field preferred

Benefits:- Retirement plan- Travel opportunities- Vision insurance

Working Environment:At American Airlines Group, we thrive in a culture that embraces change and responds resiliently to challenges. We are looking for a Customer Care Manager who can adapt quickly to evolving customer needs and drive continuous improvement in our customer care operations.

Deadline to Apply:May 6, 2024

Equal Opportunity Statement:American Airlines Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.