Job Description:
Charles Schwab is seeking a dedicated and passionate Customer Care Manager to join our team in Philadelphia, Pennsylvania. As a leading financial services company, Charles Schwab is committed to providing exceptional service to our clients, and the Customer Care Manager plays a crucial role in ensuring that our clients receive top-notch care and support.
Responsibilities:1. Manage a team of customer care representatives, providing guidance, training, and support to ensure excellent service delivery.2. Develop and implement strategies to improve customer satisfaction and loyalty.3. Handle escalated customer issues and provide resolution in a timely and effective manner.4. Monitor performance metrics and KPIs to track team performance and identify areas for improvement.5. Collaborate with other departments to streamline processes and enhance the overall customer experience.6. Stay up-to-date on industry trends and best practices in customer service to continuously improve service delivery.7. Conduct regular performance reviews and provide feedback to team members to support their professional growth and development.
Requirements:1. Bachelor's degree in Business Administration or a related field.2. At least 7 years of experience in customer service or a similar role.3. Strong leadership and decision-making skills.4. Excellent communication and interpersonal skills.5. Ability to work well under pressure and handle customer complaints effectively.6. Demonstrated ability to manage a team and drive results.7. Persuasion and time management skills.
Personality Traits:1. Dedicated2. Passionate
Soft Skills:1. Persuasion2. Time management
Benefits:- Joining Bonus- Free food- Vision insurance
Working Environment:At Charles Schwab, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is driven by a shared commitment to delivering exceptional service to our clients and supporting each other's growth and success.
Equal Opportunity Statement:Charles Schwab is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.
Deadline to Apply: May 1, 2024
If you meet the requirements and are passionate about providing exceptional customer service, we invite you to apply for the position of Customer Care Manager at Charles Schwab today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
