Customer Care

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SCA Customer Care Rep II Job Family: SCA > SCA Wage Determination Type: Full time Date Posted:Apr 10, 2024 Anticipated End Date:Apr 19, 2024 Reference: JR110406 Location: IN, INDIANAPOLIS TX, DENISON MD, BALTIMORE WI, Waukesha FL, MIAMI OH, CINCINNATI VA, RICHMOND KY, LOUISVILLE NH, MANCHESTER TX, GRAND PRAIRIE NY, EAST SYRACUSE MI, DEARBORN TN, NASHVILLE MN, GILBERT LA, METAIRIE GA, MIDLAND NV, LAS VEGAS TX, HOUSTON VA, NORFOLK MO, ST LOUIS NC, CARY WV, CHARLESTON DE, WILMINGTON OH, MASON OH, SEVEN HILLS RI, SMITHFIELD MA, HINGHAM NV, LAS VEGAS PA, HARRISBURG NC, WINSTON ME, SOUTH PORTLAND GA, ATLANTA OH, COLUMBUS FL, TAMPA IA, W DES MOINES VA, ROANOKE Description SCA Customer Care Rep II Location : This position will work virtually from their home location. The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations listed below. National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare and partner with the Centers for Medicare and Medicaid Services to transform federal health programs. Pay: the pay for this position varies by location, is set by the government, and is non-negotiable . The pay is as follows: Indianapolis, IN- $17.38 Cary, NC - $17.38 Hingham, MA - $18.25 Winston-Salem, NC - $17.20 Baltimore, MD- $18.25 Manchester, NH - $17.38 South Portland, ME - $17.20 Las Vegas, NV - $18.25 Syracuse, NY - $17.38 Cincinnati, OH - $17.38 Harrisburg, PA - $17.20 Columbus, OH - $17.38 Denison, TX - $17.20 Mason, OH - $17.38 Wilmington, DE - $18.25 Seven Hills, OH - $17.38 Miami, FL - $17.38 Smithfield, RI - $18.25 Tampa, FL - $17.38 Nashville, TN - $17.20 Midland, GA - $17.20 Grand Prairie, TX - $18.25 Atlanta, GA - $17.38 Houston, TX - $18.25 West Des Moines, IA - $17.20 Norfolk, VA - $17.38 Louisville, KY - $17.20 Richmond, VA - $17.38 Metairie, LA - $17.20 Roanoke, VA - $17.20 Dearborn, MI - $18.25 Waukesha, WI - $17.38 Gilbert, MN - $17.20 Charleston, WV - $17.20 St. Louis, MO - $17.38 The SCA Customer Care Rep II is responsible for responding to questions via telephone and written correspondence regarding insurance benefits, contracts, eligibility and claims. How you will make an impact: Analyzes problems and provides information/solutions. Operates a PC to obtain and extract information, documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Knowledgeable in finance/financial systems to be able to assist with inquiries. Receives and places follow-up telephone calls / e-mails to answer questions. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of NGS services and contracts. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals and expectations. Minimum Requirements: Requires a HS diploma or GED: a minimum of 1 year of NGS experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. This position is part of our NGS (National Government Services) division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years. Preferred Skills, Capabilities and Experiences: Prior experience in Medicare highly preferred Excellent written and verbal communication skills highly preferred. If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed . For candidates working in person or remotely in the below locations, the salary* range for this specific position is $17.20 - $18.25. Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. EEO is the Law Equal Opportunity Employer / Disability / Veteran Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees. EEO Policy Statement Know Your Rights Pay Transparency Privacy Notice for California Residents Elevance Health, Inc. is anE-verify Employer ( Need Assistance? Email us ()