Customer Care Champion

AO - American Income Life Insurance is seeking service superstars to join our team as Customer Care Associates. This entry-level opportunity allows you to kick-start your career while delivering exceptional support that wow's our valued policyholders.
About AO - American Income Life: For over 60 years, American Income Life has provided affordable life insurance solutions to working families across the United States and Canada. Our mission is to offer supplemental insurance products that provide financial protection and peace of mind.
The Role: As a Customer Care Champion, you'll be the friendly face and first point of contact for our policyholders. This vital role ensures consistently outstanding customer experiences through:
Addressing inquiries, concerns, and requests through phone, email, and chat Expertly reviewing and processing policy updates, changes, and claims Resolving complex issues with professionalism and creative problem-solving Maintaining accurate and up-to-date records in our customer database Adhering to all company standards, policies, and regulatory compliance What You'll Bring:
High school diploma or equivalent educational experience Excellent verbal and written communication abilities Active listening skills and a talent for clear, empathetic communication Technical aptitude to navigate computer applications and databases Positive, customer-focused attitude dedicated to delivering exceptional service Strong multi-tasking and time management capabilities Our Commitment to You:
Comprehensive training to master our insurance products and processes Competitive commission-based compensation with bonus incentives Attractive benefits package including health, dental, vision, and 401(k) Opportunities for professional development and career advancement If you're a service star ready to make your mark, we want you on our team! Submit your resume and let's get started on an exciting new journey.
American Income Life is an Equal Opportunity Employer committed to diversity.