Customer Care Associate - Remote Work

As a Customer Care Associate at Razorpay, you will play a crucial role in providing exceptional customer service and support to our clients remotely from Houston, Texas. This part-time entry-level position is perfect for individuals who are motivated, hardworking, and excel in innovation and negotiation skills.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and provide solutions to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Collaborate with internal teams to escalate and resolve customer concerns effectively- Stay up to date on product knowledge to provide accurate information to customers- Contribute to a positive team environment and adhere to company policies and procedures

Requirements:- Strong communication skills, both written and verbal- Excellent problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Comfortable using technology and learning new software systems- High school diploma or equivalent- A positive attitude and a strong work ethic

Benefits:- Visa sponsorship for eligible candidates- Joining bonus for new hires- Ongoing training and professional development opportunities- Thriving in an environment that embraces and navigates change seamlessly

Equal Opportunity Statement:Razorpay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or veteran status. We are committed to fostering an inclusive and diverse workforce and encourage individuals of all backgrounds to apply.

Deadline to apply: June 1, 2024

Join Razorpay as a Customer Care Associate and be part of a dynamic team that values customer satisfaction and employee growth. Apply now and start your career in customer service with a leading fintech company!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.