Customer Care Associate - Remote Work

Job Description:

Xcel Energy is seeking a reliable and resilient Customer Care Associate to join our team in a remote work position based in Houston, Texas. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service role.

Responsibilities:1. Provide exceptional customer service via phone, email, and chat channels.2. Address customer inquiries, resolve complaints, and provide solutions in a timely and professional manner.3. Assist customers with billing inquiries, service requests, and account management.4. Document customer interactions accurately in the CRM system.5. Collaborate with other departments to escalate and resolve complex customer issues.6. Identify opportunities for process improvement and innovation in customer service operations.7. Meet and exceed performance metrics, including response time and customer satisfaction scores.8. Stay up-to-date on company products, services, and policies to provide accurate information to customers.9. Participate in training and development programs to continuously improve customer service skills.

Requirements:1. 4+ years of experience in a customer service role.2. Excellent verbal and written communication skills.3. Strong problem-solving abilities and a desire for innovation.4. Ability to work independently in a remote setting.5. Proficiency in CRM systems and Microsoft Office suite.6. High school diploma or equivalent required; Bachelor's degree preferred.

Personality traits: reliable, resilientSoft skills: innovation, problem-solving

Benefits:1. Paid Time Off (PTO)2. Travel opportunities3. Profit sharing

Working environment: At Xcel Energy, we cultivate leaders who foster inclusivity and mentorship to create a collaborative and supportive work culture.

Deadline to apply: May 24, 2024

Equal Opportunity Statement:Xcel Energy is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, age, sexual orientation, disability, or religion.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.