Customer Care Assistant

Job Description:

Xerox is seeking a Customer Care Assistant to join our team in Indianapolis, Indiana. As a part-time role at the Associate Level, this position is perfect for individuals with at least 4 years of experience in customer service. The ideal candidate will be independent and resilient, with excellent communication skills and emotional intelligence.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Assist customers with product-related questions and issues- Resolve customer complaints in a timely and professional manner- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure customer satisfaction- Leverage data to inform decisions and drive strategic initiatives- Provide feedback to management on customer trends and issues

Requirements:- High school diploma or equivalent- 4+ years of experience in customer service- Excellent communication skills, both written and verbal- Strong emotional intelligence and ability to empathize with customers- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer service software- Experience working in a fast-paced environment- Experience with data analysis preferred

Benefits:- Vision insurance- Gym membership- Paid overtime

Working Environment:At Xerox, we believe in leveraging data to inform decisions and drive strategic initiatives. As a Customer Care Assistant, you will have the opportunity to work in a dynamic and data-driven environment where your input is valued and encouraged.

Deadline to Apply:June 3, 2024

Equal Opportunity Statement:Xerox is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.