Customer Care Assistant

Jones Financial, a leading financial services company in Denver, Colorado, is seeking a dedicated and passionate Customer Care Assistant to join our team on a part-time basis. This is an associate level position, with a requirement of at least 3 years of experience in a customer service role.

As a Customer Care Assistant at Jones Financial, your responsibilities will include:- Providing exceptional customer service to clients via phone, email, and in-person interactions- Handling inquiries, resolving customer complaints, and ensuring client satisfaction- Maintaining a comprehensive understanding of financial products and services offered by Jones Financial- Assisting customers with account inquiries, transactions, and troubleshooting issues- Collaborating with other team members to ensure a seamless customer experience- Analyzing customer feedback and data to identify trends and opportunities for improvement- Negotiating with customers to find mutually agreeable solutions to their concerns

The ideal candidate for this role will possess the following qualities:- Strong dedication to providing excellent customer service- Passion for helping customers achieve their financial goals- Exceptional analytical skills to understand customer needs and preferences- Effective negotiation skills to resolve conflicts and reach mutually beneficial outcomes

At Jones Financial, we offer a competitive benefits package for our employees, including Paid Time Off (PTO), Parental leave, and Paid sick leave. Our working environment is dynamic and fast-paced, and we thrive in an environment that embraces and navigates change seamlessly.

The deadline to apply for this position is June 1, 2024. Jones Financial is an equal opportunity employer committed to diversity and inclusion in the workplace.

Join our team and make a difference in the lives of our customers at Jones Financial! Apply now to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.