Credit Card Collections Specialist I

Job summary
Call Center Collection Specialist at ChaseCreative, exciting, and different every dayFocus on business results and customer service
Job seniority: entry level
Responsibilities
• Work in a call center environment with 100% phone-based customer interaction• Take a mix of inbound and outbound calls• Collect on overdrawn or past due accounts• Demonstrate excellent communication, negotiation, and decision-making skills• Stay engaged with customers• Communicate with customers in a metrics-driven environment• Navigate multiple technologies• Demonstrate resiliency and adaptability• Take ownership of customer interactions• Work independently and in a team environment• Abide by all applicable practices and procedures
Requirements
• Minimum of 1 year of customer interaction or customer support experience• Minimum of 6 months computer experience• High school diploma or GED• Ability to multitask using a computer• Comfortable in a fast-paced, changing environment• Previous experience in Collections, Sales, Retail, or Customer Service• Passion for helping people and solving problems
Benefits
• Competitive total rewards package• Comprehensive health care coverage• On-site health and wellness centers• Retirement savings plan• Backup childcare• Tuition reimbursement• Mental health support• Financial coaching• And more