Credit and Collection Specialist Location Hybrid remote in San Jose, CA : PROCEPT BioRobotics is a surgical robotics company enabling better patient care by developing transformative solutions in urology. With an initial focus on BPH, the company's AquaBeam® Robotic System delivering Aquablation therapy, is the first FDA-cleared, automated surgical robot for the treatment of lower urinary tract symptoms (LUTS) due to benign prostatic hyperplasia (BPH). Aquablation therapy combines real-time, multi-dimensional imaging, automated robotics and heat-free waterjet ablation for targeted, controlled, and immediate removal of prostate tissue. Aquablation therapy offers predictable and reproducible outcomes, independent of prostate anatomy, prostate size or surgeon experience. SUMMARY We are seeking a detail-oriented Credit and Collections Specialist to join our finance team. The ideal candidate will be responsible for contacting customers to ensure timely customer payments, applying cash receipts to invoices, and assisting with customer credit hold management. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with both internal and external stakeholders. CORE RESPONSIBILITIES Regularly call and email customers requesting payment for overdue invoices. Process customer payments accurately and promptly in QAD ERP system. Generate and send out invoices to customers in a timely manner. Monitor accounts receivable aging reports and follow up on overdue accounts. Investigate and resolve payment discrepancies and billing errors. Communicate with customers to address inquiries and resolve payment issues. Collaborate with the sales and customer service teams, as needed, to reconcile discrepancies. Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted. Prepare and analyze financial reports related to accounts receivable as needed. Assist with month-end and year-end closing procedures. Provide sales information to auditors, as requested. Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance Understand and adhere to the PROCEPT BioRobotics' Quality & EHS policies QUALIFICATIONS (Education, Experience, Certifications) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At least 2 years experience working in accounts receivable or a similar role Associate/Bachelor's degree is a plus Knowledge of billing procedures and collection techniques Skilled in negotiation is a plus Detail-oriented with a high level of accuracy in data entry and record-keeping. Ability to prioritize tasks and manage time effectively in a fast-paced environment Excellent communication skills (written and oral) Interpersonal skills: Patience and ability to manage stress Working knowledge of MS Office and proficiency in Microsoft Excel PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this duty the employee must have the ability to sit or stand at and operate a computer terminal and walk or travel safely within the facility. The employee may occasionally lift and/or move up to 15 pounds. This position is a hybrid role based in our headquarters in San Jose, with the ability to commute into the office as needed. For US Based Candidates Only For this role, the anticipated base pay range is $57,000-79,000 a year PROCEPT BioRobotics is committed to fair and equitable compensation practices and we aim to provide employees with total compensation packages that are market competitive. While our ranges are posted, the exact base pay offered for this role will depend on various factors, including but not limited to the successful candidate's qualifications, skills, experience, location or comparison to other employees already in similar roles. In addition to base salary, our positions are eligible for variable compensation through one of our incentive plans as well as equity compensation based on role and level. PROCEPT also offers a comprehensive suite of benefits including, but not limited to, health insurance plans, ESPP, 401k retirement savings plan with a company match, and paid time off programs. All compensation and benefits programs are subject to the discretion of the company.
