Craft Kitchens - Dispatch Manager

SUMMARY The Commissary Dispatch Manager is responsible for the efficient, profitable, and safe operation of the Commissary Driving team. This position supports the execution of logistics and delivery strategy. Manages delivery drivers, delivery routes, and oversees the training and development of all driving members as well as ensuring the best customer service and food service standards are in place.
RESPONSIBILITIES BY COMPETENCY: (*denotes an essential function of the position) Business Results Orientation *Developing excellent relationships with customers and communicates any issues or concerns to GM.
*Managing logistic personnel including supervision, scheduling, performance management and more.
*Protect company assets at all times.
*Ensure vehicles and equipment are properly maintained and in safe working order.
*DOT regulation knowledge and compliance.
*Enforces adherence to all food safety protocols per company guidelines.
* Maintain drivers' certification and licensure and update as needed; Class E and DOT Medical Card.
*Creating and enforcing policies and practices for logistics activities that focus on effectiveness sustainability, efficiency, and safety.
*Tracking delivery metrics and conducting related audits
*Monitoring existing logistics systems and suggests improvements when needed.
*Work an irregular schedule, including 40+ hours per week and evenings and weekends
*Maintain regular attendance and follow designated safety practices
Perform other duties not listed as required
Communication Meet all daily, weekly and monthly reporting and information requirements
Hold monthly logistics meetings with logistics personnel to discuss policies, procedures, commissary happenings, and safety issues.
*Contact General Manager or Human Resources immediately when employee or customer injury occurs on Company property
*Ensure all communications with and between customers, suppliers, vendors, co-workers, etc.. is professional and appropriate
*Communicate commissary results with employees and celebrate store successes with the team
Customer Service Orientation *Meet all customer needs as efficiently and effectively as possible by providing superior customer service
*Report to work in accordance with company uniform and appearance standards
*Staff drivers effectively to meet customer service needs while also following labor percentage of sales guidelines.
*Lead excellent customer service by example, promoting customer awareness and a customer-focused mindset among all employees.
*Practice the food defense plan and inform others about the procedures as defined in the Company manual
Developing Talent *Maintain a competent and professional work force and train and develop employees as needed for further growth
Utilize the company educational manual to ensure all Commissary drivers acquire certifications required to efficiently and effectively perform delivery duties.
*Evaluate staff as dictated by Company policy
Contact Human Resources for advice or assistance in hiring, counseling, appraising or terminating as necessary
*Ensure staff adheres to policies and procedures defined by Company policy, training guide, job description, etc
*Lead crew in maintaining unit to promote a positive atmosphere that is appealing to staff and falls within management expectations
*Complete training as required to meet DOT regulatory compliance and company guidelines
Technical Expertise *Adhere to all city, county, state, and federal regulations.
Familiarize self and staff with Company Policy Manual, bulletins, memos and other publications
*Calculate and monitor labor percentage of sales for Balanced Score Card figures
*Implement maintenance and cleaning checklist to ensure all areas are clean, safe and operating to maximum efficiency and take immediate action to rectify any safety or maintenance problems
*Understand and utilize all electronic systems used in daily operations
*Complete audits and investigate any discrepancies
*Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately
Safety Conduct and review daily commissary inspections
Attend and participate in safety meetings
*Work diligently to correct safety deficiencies in a timely manner
*Investigate all work-related and/or customer injury/property damage accidents, identifying the conditions responsible and corrective action needed
*Complete safety training required for this position
*Follow all safety policies and procedures
*Inform General Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them
*Seek General Manager/HR approval to authorize medical treatment
Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
Work to avoid preventable accidents
SUPERVISORY RESPONSIBILITIES Direct: Commissary delivery driver
Is responsible for the overall direction, coordination and evaluation of each driver. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning and directing work; managing delivery routes and delivery issues, managing training and certifications; appraising performance, rewarding and disciplining employees up to and including termination with supervisor's approval; addressing complaints and resolving problems.
Will be required do deliveries as needed. 
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position) Education: * Required: Equivalent to High School diploma
Preferred: Associate's or Bachelor's degree
Experience: *Required: At least one year of experience in management or related field
Preferred: At least three years of driving and management experience in commissary or related field
Language Skills: * Ability to read, write, speak, and understand English in a manner that is  sufficient for effective communication with groups of managers, associates, vendors, and customers.
Skills and Abilities: (May be representative but not all-inclusive of those commonly associated with the position)
*Ability to handle multiple priorities
*Self-motivated with high energy
*Analytical, organizational, and problem-solving skills.
*Goal and safety oriented and must be able to work in a fast-paced environment.
*Prioritizing Safety.
*Great understanding of DOT regulations and knowledge application.
*Willingness to work a varied schedule
*Excellent interpersonal and communication skills
*Ability to manage time effectively, handle multiple priorities, and work with an appropriate sense of urgency

Technology, Tools, And Equipment:  *Required: Computer, Microsoft Office, Telephone, Copy/printer/fax and other equipment necessary for food service delivery operations, Hepatitis A vaccination Basic Mechanical knowledge.
Preferred: (Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be established to complete essential job functions)
Certificates, Licenses and/or Registrations: *Required: Class E, DOT medical card, other company required safe driving   certificates.
Preferred:
PHYSICAL DEMANDS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Amount of Time None Under 1/3 1/3 To 2/3 Over 2/3 Amount of Time None Under 1/3 1/3 To 2/3 Over 2/3 See:
Must be able use cash register, make change, count inventory, use computer
Lifting X
Stand/Walk:
Must be able to move around commissary
X
Up to 10 pounds
X
Sit:
X
Up to 25 pounds
X
X
Touch/Grasp/Feel:
Must be able to handle tools and supplies for food production
X
x
Up to 50 pounds
x
X
Climb or Balance:
X
X
Up to 100 pounds
X
Stoop, kneel or crawl:
X
Over 100 pounds
X
Talk or Hear:
Must be able to communicate in person and on telephone system
X
Working Conditions:
Convenience Store
X
Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.
INDCDM