At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what's possible to achieve the extraordinary. Together, we're creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did.JOB SUMMARY:Coordinates and supports all travel and expense all project team members by actively securing all travel arrangements as related to project needs while effectively following guidelines and budgetary restraints. Reconciles expenses as related to travel and secures highly personal and confidential travel documents.MAJOR RESPONSIBILITIES:Utilizes the Concur Travel & Expense platform to secure travel including scheduling flights, ground transportation, booking hotel accommodations and booking all trip-related arrangements in accordance with established corporate/project policies and guidelines. Collaborates with BCD Travel on bookings outside Concur Solution's capabilities.Manages the Visa and Passport application process for team members and traveling family members ensuring confidentiality is maintained regarding highly personal documents required for international travel. Collaborates with CIBT involving complicated applications.Reconciliation of all business-related expenses, auditing submitted receipts to verify adherence with established corporate/project policies and guidelines.Maintains clear and complete individualized expense files to ensure quick access for auditing purposes.Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.ADDITIONAL INFORMATION:Takes ownership of the Guest Experience by consistently demonstrating company Service Expectations and adhering to company appearance and wardrobe guidelines. Actively incorporates company Service Expectations into their work and ensures that these become an inherent part of the operation on a daily basis. Utilizes these practices to proactively offer personalized options that exceed Guest and/or Team Member expectations. Fully embodies the company Service Expectations and provides service the Universal Way.Experience in Microsoft Windows preferred, able to communicate clearly with the team.Experience with conducting presentations preferred.Bilingual speaking ability a plus.Telephone and email etiquette are required.Ability to multi-task.Must be a self-starter with the ability to work independently. Must be able/flexible to work mornings, evenings, week days, and weekends.Mandarin or Japanese language skills are a plus.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.SCOPE:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.EDUCATION:High school degree or GED is required. Associate's degree is strongly preferred.EXPERIENCE:1 - 3 years in a sales or guest service position with face-to-face customer contact required. Experience with domestic and international travel booking required; or equivalent combination of education and experience.Your talent, skills and experience will be rewarded with a competitive compensation package.Universal elements and all related indicia TM & © 2024 Universal Studios. © 2024 Universal Orlando. All rights reserved. EOE
