Coordinator for Residence Life: Recruitment & Student Operations Department: University Housing-Residence Life - 325000 Minimum Qualifications
• Master's degree earned by start date
• One to three years of experience working in college housing. Two years of GA experience is equivalent to one year full-time. License/Certification Required Preferred Qualifications Master's degree in College Student Development, Student Affairs, Higher Education, Counseling, or related field Full-time experience working in college housing Experience working with Maxient and/or StarRez software Crisis and case management experience Essential Duties and Responsibilities Administration Work closely with students and the Housing Administration staff regarding room changes, consolidations, occupancy reports, withdrawals, etc. Assist in ensuring mid year student moves are processed correctly by building staff and damages are assessed and charged through Student and Administrative Services. Complete summer responsibilities including, but not limited to summer school, key audits, orientation, and special projects. Assist in the implementation of housing assessment related to departmental recruitment, on boarding, and facilities related issues. Serve on departmental and divisional committees, workgroups, and task forces and assist with facilitation of special projects that happen in residence halls as needed. Along with the Residence Life staff team, develop and assist in achieving University Housing department goals. Discuss, implement and evaluate policy-making decisions affecting Residence Life. Attend staff training and professional development events in University Housing and The Division of Student Affairs Attend and participate in Residence Life meetings. Meet weekly with the supervising Assistant Director of Residence Life. Develop and complete a professional development plan. Perform work as delegated by the Associate Director of Residence Life and supervisor. Supervision Supervises staff throughout the year Conduct weekly staff meetings with staff Provide on-going staff training and development. Ensure expectations are being met by staff and address concerns through developmental job action/coaching conversations when appropriate Complete formal evaluations of staff once each semester. Coordinate all Service Desk operations related to residential student packages, room keys, and staff event requests. Oversee the two Program Resource Centers for the 150 student staff members. Work with the Administrative Services unit on incorporating StarRez System at both Service Desks for keys and packages. Work with Facilities on monthly key audits of desks and 18 residence halls. Oversee the RA programming equipment (gaming systems, board games, program supplies) checkouts. Track student lost keys and provide information to Administrative Services to appropriately bill students Facilities Management Serve as liaison with Facilities related to building maintenance, day-to-day issues, preventative maintenance, emergency maintenance, construction and planning and projects Directly oversee all residence hall opening/closing processes in conjunction with departmental leadership, hall staff and campus constituents and coordinate the damage billing process Assist/Lead housing staff in organizing and implementing transition periods between university breaks. Assist in the coordination of policies and procedures related to the check in, check out, early arrival and late stay request processes. Responsible for key audit process and training necessary staff on completing monthly key audits Serve as primary communication for emergency moves for students. Ensure emergency spaces are turned over and in good condition. Work closely with students impacted throughout the process. Build relationships and maintain contact with building maintenance staff, housekeeping staff, support services staff, and building supervisors. Assist Facilities Coordinator in completing fire drills for halls including recruiting student staff to assist, communicating with students, and logging appropriately. Assist with summer staff apartment occupancy and transitions. Responsible for inventory, damage billing, pet forms, and working with Support Services to develop/maintain a staff apartment furniture inventory/rotation. Recruitment and Selection Assist the Assistant Director with the selection and recruitment of all student staff members. Assist with the selection and recruitment of graduate student staff members through involvement with the Graduate Assistant Preview Program. Implement different marketing and recruitment strategies for Resident Assistant and Graduate Assistant recruitment efforts. Crisis Management Schedule and facilitate student break duty and special event duty. Provide leadership to staff and students during crises in the residence hall and in the greater campus community. Become familiar with and follow institutional and departmental guidelines regarding emergencies Serve in on-call rotation for campus of 6,200 students to support staff emergency response during evenings, weekends, and holidays. Residence Education, Conduct, and Wellness Create, review and edit on-call, crisis response, and other documents under the direction of the Associate Director of Residence Life. Serve as a hearing officer for student conduct cases related to facilities concerns Clearly communicate, interpret and enforce department and university policies to staff and students. Serve as a resource or referral for information concerning University life. Develop collaborative relationships with campus partners. Other duties as assigned Work Schedule/Hours: M-F 8am-5pm, with some nights and weekends required
Suggested Salary Range: $42,000-$44,000
Closing Date: Open Until Filled: Yes
Evaluation of Applications Begins: 04/22/2024
Proposed Date of Hire: 06/17/2024 To apply, visit
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
