The Code Gray Training & Adoption Coordinator is responsible for Legacy's system-wide verbal and physical de-escalation training. Incumbents teach trauma-informed verbal de-escalation and physical skills that promote partnerships between patients and staff. This role is responsible for developing and coordinating training materials for trauma-informed education and practices, program correspondence, logistics, and evaluations for instructor-led and online learning. As part of the Clinical Practice Support team, this position partners with other subject matter experts to create effective and engaging learning experiences that support Legacy's goal to become the safest place to receive and deliver care.
Ability to champion Diversity, Equity and Inclusion (DEI) practices creatively, collaboratively and passionately. Knowledge of trauma-informed theories, principles, and practices. Ability to contribute to a diverse, dynamic, and high performing team. Knowledge of adult learning theories, methods, practices, and tools. Ability to create instructional materials such as participant workbooks, facilitator guides, job aides, handouts, tools, and templates. Ability to effectively use Microsoft Word, PowerPoint, and other presentation software. Knowledge of eLearning technology tools (e.g., Articulate). Ability to effectively use learning management systems. Ability to translate policies, technical content, and other complex content into engaging information and learning experiences. Strong interpersonal, organizational and problem-solving skills. Strong writing, editing, and communication skills. Able to work both independently and interdependently. Keyboard skills and ability to navigate electronic systems applicable to job functions. Teaches trauma-informed care with techniques for supporting a traumatized person with effective and early staff response.
Develops course content including a combination of lecture, verbal skills practice, and physical skills practice, so that staff can successfully assess, and intervene with a potentially escalated person in a safe way to prevent or reverse escalation.
Works closely with Violence in the Workplace (VIW) Prevention Program staff and security team during curriculum development and design process to create experiences and materials in alignment with shared organizational goals.
Maintains proficiency in training employees to learn how to recognize and de-escalate aggressive behavior, through professional development and continuing education.
Serves as an expert resource for all elements of the training including, but not limited to:
Identification of extent of escalation and appropriate Code Gray Responses. Trauma-informed and intentional de-escalation responses. Restraint & seclusion prevention measures. Trauma-informed, team-based physical intervention and self-defense skills. Documentation of patient safety plans in the Electronic Health Record (EHR) system. Uses program evaluation data to measure and improve training efficacy and employee retention of course content and covered skills.
May represent the program on appropriate internal committees as directed.
Education: Associate's Degree in related field required. Equivalent experience in behavioral health or security roles can be substituted for the education requirement. Bachelor's degree preferred.
Completion of a formal de-escalation and/or conflict management course required.
Experience: Four years of experience in behavioral health or a behavioral health setting with experience de-escalating potentially violent situations and/or managing conflict required. Clinical experience highly preferred. Inpatient hospital experience preferred.
Two years trainer/instructor experience preferred.
Completion of a de-escalation and/or conflict management trainer certification program preferred.
