Content Specialist
Location: Ann Arbor, Michigan / Detroit metro (preferred), Flexible for the right candidate
Are you a master of words and a strategic thinker eager to shape brand narratives and drive business growth? Join us as a Content Specialist and play a pivotal role in crafting compelling content that resonates with our audience and supports our business objectives.
Responsibilities:
Collaborate with cross-functional teams including product, support, sales, and customer success to develop customer-centric content.
Create self-support resources such as knowledge base articles and learning materials to empower our users.
Architect clear and comprehensive customer-facing documentation including guides, manuals, and FAQs.
Work closely with product teams and UX/UI designers to ensure accuracy and accessibility of documentation.
Prioritize and fulfill documentation requests from customers and support teams.
Develop educational courses to facilitate software mastery, best practices, and troubleshooting.
Utilize various formats including videos, webinars, and interactive modules to create engaging learning experiences.
Produce informative content such as datasheets, one-pagers, and sales playbooks to educate users about product capabilities.
Collaborate in the creation of sales decks, pitch presentations, release notes, and accompanying emails for product launches.
Manage social media content creation, engage in conversations, and maintain brand reputation.
Develop and execute a social media content calendar aligned with business objectives.
Stay abreast of social media platform trends and experiment with new content formats.
Collaborate with the marketing team on website content including landing pages and product descriptions.
Ensure SEO-friendly content that reinforces the brand's value proposition.
Craft persuasive email copy for lead nurturing, onboarding, and promotional campaigns.
Skills and Qualifications:
5+ years of experience in business writing, preferably in SaaS or Software product environments.
Bachelor's Degree in communication, marketing, or related field.
Excellent communication and B2B copywriting skills.
Proficiency in SEO and social media strategies.
Ability to analyze content performance and make data-driven decisions.
Experience with Salesforce CRM or HubSpot CRM.
Familiarity with content management systems (CMS).
Proficient in video recording and editing for documentation and marketing purposes.
Why Join Us?
Remote Flexibility: Work from anywhere, with an option to be based in Ann Arbor, Michigan.
Collaborative Culture: Be part of a team that values innovation, teamwork, and customer success.
Career Growth: Opportunities to shape the role and grow within the company.
If you're a strategic thinker with a passion for content creation and storytelling, we'd love to hear from you. Join us in driving growth and shaping the future of document-based processes. Apply today!
About Us:
We are a document automation and e-signature solution transforming how organizations manage and share information. Our mission is to simplify document workflows, enhance customer experiences, and accelerate success. Join us and be part of our journey in revolutionizing document-based processes.
Employment Type: Full-Time
Salary: $ 39,000.00 96,000.00 Per Year
