Company Description Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.Job DescriptionThe Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change.Supervision Exercised: Supports all Contact Center AgentsWe offer:Starting Wage - $18.90 to $20.40 per hourMonday to Friday – 8 am to 5 pmComprehensive Benefits Package includes:Medical (Includes Free Medical Services at All Salud Facilities)Dental (Employee Discounts at All Salud Dental Facilities)VisionFlexible Spending AccountsBasic Life and AD&DSupplemental Life and AD&DShort-Term & Long-Term DisabilityAccident & Critical Illness Insurance and Employee Assistance ProgramGenerous vacation accrual10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)8 Paid accrued Sick Days per yearOur Mission is to provide a quality, integrated healthcare home to the communities we serveQualificationsEducation: Graduation from High School or equivalent requiredExperience: One year general office experience requiredLicensure/Certification: No licensure or certification is needed to be hired, although Contact Center Team Leaders must become credentialed through the Salud career ladders program in the time frame specified by SaludKnowledge, Skills, and Abilities:Knowledge of multi-line phonesAbility to work independentlyAbility to relate to the Contact Center Agents/clients and treat them with dignity and respectAbility to create a trusting environment by not sharing information learned except when necessary in the performance of the job responsibility or to improve patient care from our agentsAbility to read, understand, and follow oral and written instructionAbility to speak clearly and conciseMust work well with the other patient care team membersAbility to determine an emergency situation and take appropriate actionWork well with othersSensitivity to indigent and ethnic minority communitiesBilingual (English-Spanish) requiredEffective written or oral communication skillsThe application window is anticipated to close by 4/30/24Additional InformationSalud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.
