Job Description:
Casey's General Stores is seeking a reliable and hardworking Contact Center Specialist to join our team on a part-time basis, working from home in Washington, D.C. The ideal candidate will have at least 1 year of experience in a customer service or contact center role. This position is entry-level, providing a great opportunity for individuals looking to start a career in the customer service industry.
Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and timely manner- Assist customers with product information, orders, refunds, and other inquiries- Resolve customer complaints and issues with empathy and understanding- Document and track customer interactions in the CRM system- Collaborate with other team members to ensure customer satisfaction- Participate in training and professional development opportunities provided by the company
Requirements:- 1 year of experience in a customer service or contact center role- Reliable and hardworking individual with a strong work ethic- Strong problem-solving skills and emotional intelligence- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- High school diploma or equivalent- Must have a quiet home office space with reliable internet connection- Comfortable using computer systems and CRM software
Benefits:- Training & professional development opportunities- Relocation allowance (if applicable)- Parental leave for eligible employees
Working Environment:At Casey's General Stores, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, collaboration, and continuous improvement. As a Contact Center Specialist, you will play a crucial role in maintaining our high level of customer service and satisfaction.
Equal Opportunity Statement:Casey's General Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce.
Deadline to Apply: June 10, 2024
If you meet the requirements and are interested in this exciting opportunity to work from home as a Contact Center Specialist at Casey's General Stores in Washington, D.C., we encourage you to submit your application before the deadline. Join our team and help us deliver exceptional customer service every day!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
