Job Description:
Spectra Energy is seeking a Contact Center Specialist to join our team in Philadelphia, Pennsylvania, in a part-time, work-from-home capacity. As an Associate Level employee, you will be responsible for providing outstanding customer service and support to our clients through various communication channels.
Responsibilities:1. Responding to customer inquiries and resolving issues in a timely manner.2. Handling incoming calls, emails, and live chats professionally and efficiently.3. Providing accurate information about products, services, and promotions.4. Maintaining customer records and updating databases as needed.5. Collaborating with team members to improve processes and enhance the customer experience.6. Meeting or exceeding performance metrics, such as call volume and customer satisfaction ratings.7. Adhering to company policies and procedures at all times.8. Taking on additional tasks and projects as assigned.
Requirements:1. At least 2 years of experience in a customer service or call center role.2. Strong communication skills, both verbal and written.3. Ability to work independently and prioritize workload effectively.4. Proficiency in using customer relationship management (CRM) software.5. Excellent problem-solving and analytical skills.6. Demonstrated time management and organizational abilities.7. A reliable high-speed internet connection and a quiet workspace at home.
Personality traits:1. Independent: Ability to work autonomously and make decisions confidently.2. Hardworking: Willingness to go above and beyond to meet customer needs and company goals.
Soft skills:1. Analysis: Capable of evaluating data and identifying trends to drive business decisions.2. Time management: Skilled at prioritizing tasks and meeting deadlines.
Benefits:1. Free food provided during work hours.2. Remote work flexibility, allowing for a better work-life balance.3. Retirement plan options for financial security in the future.
Working environment:Join a team that thrives in an environment that embraces and navigates change seamlessly. We believe in continuous improvement and innovation to stay ahead of industry trends.
Equal Opportunity Statement:Spectra Energy is an equal opportunity employer, and we value diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified candidates are encouraged to apply.
Deadline to apply: June 12, 2024
If you meet the requirements and are interested in joining our team as a Contact Center Specialist, please submit your application today. We look forward to reviewing your qualifications and potentially welcoming you to Spectra Energy.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
