Contact Center Specialist - Work From Home

Job Description:Cablevision Systems is seeking a Contact Center Specialist to join our team on a part-time basis, working from the comfort of your own home in Columbus, Ohio. This entry-level position is perfect for individuals who are adaptable, driven, and have a passion for customer service.

Responsibilities:- Handle inbound and outbound customer calls with professionalism and courtesy- Provide accurate information and assistance to customers regarding products and services- Research customer inquiries and provide appropriate solutions- Collaborate with team members to ensure a seamless customer experience- Meet or exceed performance goals in areas such as call quality, average handling time, and customer satisfaction- Utilize various communication channels such as phone, email, and chat to assist customers- Maintain detailed records of customer interactions and transactions

Requirements:- High school diploma or equivalent- Strong communication skills, both written and verbal- Ability to work independently and as part of a team- Proficiency in basic computer applications, such as Microsoft Office- Prior customer service experience is a plus, but not required- Must be willing to work a flexible schedule, including evenings and weekends

Benefits:- Travel opportunities for top performers- Paid sick leave- Paid Time Off (PTO)- Be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement:Cablevision Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 1, 2024

If you are looking for a rewarding opportunity to work from home and be part of a dynamic team, then apply now to become a Contact Center Specialist with Cablevision Systems!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.