Contact Center Specialist - Remote Work

Job Description:

Tech Data is seeking a Contact Center Specialist to join our team on a part-time basis, working remotely from Columbus, Ohio. This entry-level position requires at least 1 year of experience in a related field. The ideal candidate will be resilient, hardworking, and possess strong decision-making and cooperation skills.

Responsibilities:- Answer incoming calls and respond to customer inquiries- Provide information about products and services- Handle and resolve customer complaints- Process orders, returns, and exchanges- Maintain accurate records of customer interactions- Collaborate with team members to achieve department goals- Continuously improve knowledge of products and services- Adhere to company policies and procedures

Requirements:- High school diploma or equivalent- 1+ year of experience in a customer service role- Excellent communication skills- Ability to work independently and as part of a team- Proficient in using CRM software and other relevant tools

Benefits:- Remote work flexibility- Vision insurance- Paid sick leave

Working Environment:At Tech Data, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch service to our customers while fostering a collaborative and supportive work environment.

Deadline to apply: June 12, 2024

Equal Opportunity Statement:Tech Data is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.