Job Description:
As a Contact Center Specialist at Gap, you will be responsible for providing excellent customer service to our clients through various channels such as phone, email, and chat. This is a remote work position based in Austin, Texas, with part-time hours and at the Associate Level. The ideal candidate will have at least 2 years of experience in customer service and possess a driven and resilient personality.
Responsibilities:- Answer incoming customer inquiries and resolve issues in a timely and professional manner- Provide product information, process orders, and handle returns and exchanges- Utilize critical thinking skills to troubleshoot and escalate complex customer concerns- Manage multiple customer interactions simultaneously while maintaining a positive attitude- Collaborate with team members to ensure a seamless customer experience- Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate- Stay up-to-date on product knowledge, company policies, and industry trends
Requirements:- Minimum of 2 years of customer service experience- Driven and resilient personality traits- Strong people management and critical thinking skills- Excellent verbal and written communication abilities- Ability to work independently and as part of a team- Proficiency in using customer service software and Microsoft Office applications- High school diploma or equivalent, college education preferred- Availability to work flexible hours, including evenings and weekends
Benefits:- Retirement plan options- Dental insurance- Medical coverage- Employee discounts on Gap products- Opportunities for career advancement within the company
Working Environment:Gap is committed to environmental responsibility and sustainable practices. As a remote worker, you will play a key role in helping us achieve our goals of reducing waste and promoting eco-friendly initiatives. We value diversity and inclusion within our team and strive to create a positive and supportive work environment for all employees.
Equal Opportunity Statement:Gap is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
