Contact Center Specialist

Job summary
Contact Center Specialist positionLocation: Logan, UTPart-time, 25 hours per week
Job seniority: entry level
Responsibilities
• Resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts• Assist members over the phone with their account needs• Process transactions• Pair corresponding credit union products and services with members' financial needs• Provide consistent member follow-up• Comply with all regulations as required by law• Actively participate in continuing education related to credit union career development
Requirements
• High school diploma required• Prior retail or consumer lending experience is preferred• Strong ability to think critically and solve problems• Timely and meticulous attention to verbal and written communication• Devotion to earning and maintaining member trust• Attentiveness to professionalism in appearance and action
Benefits
• Paid time-off (we pay you to take 22 days off!)• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)• Retirement (we pay 100% of your pension and match your 401K!)• And many, many more…